How do I sign up as a customer?
Create a customer account and then start shopping
How does the Lunenburg Farmers’ Market Online Shop Work?
Our Lunenburg Farmers’ Market Online Shop is an online ordering and pick up service. Customers can order from our fantastic local vendors, everything from fresh produce, coffee, meats, eggs, cheese, plants & flowers, honey, maple syrup, liqueurs, preserves and more, and pick up on Thursday, 11:00 am – 3:00 pm, at the Lunenburg Arena, 19 Green St, Lunenburg.
How do I know if I have a confirmed order for pickup?
When you place an order and hit confirm, you will receive an email confirmation. If you do not, be sure to check your junk mail. In addition to the confirmation email, on the day before deliveries, you will receive an email from us reminding you about picking up your order.
If you do not receive these communications, you can always check if you have an order in by logging in to your account, go to account activity, click the drop-down to see if you have any orders in.
Even if your cart is empty, it’s still important to check your account activity if you think you placed an order.
Can I keep items in my cart for the next ordering period?
Unfortunately not. Our system will delete what’s in your cart when the ordering window closes. This is because not all the same products are available week to week.
Do you offer home delivery?
At this time we are only able to offer order pick up at our pick up location with an option to request car delivery.
Is there a minimum order amount?
No, you can order as little or as much as you’d like.
Are there any additional fees?
There is a 4% mark up on products listed and a $5 packing fee to help with credit card transaction fees as well as additional labour and supply costs for order management and assembly.
How do I pay and what types of payment are accepted?
When you sign up you will be asked to enter credit card information to place an order. All order transactions are processed after the order period closes on Mondays. This allows our vendors time to adjust products for exact weight if needed. Final invoices are sent on Tuesday evenings.
We accept Visa, Mastercard, and etransfers.
How do I cancel my order?
You can only cancel your order up until the order cut off: Monday at 7 pm. Just login, go to your cart, and scroll to the bottom, and click the cancel button. Please note that you may still receive emails from us like pick up time, even if you cancel your order. If you are worried you did not cancel it, you can check by logging in, going to account activity (using the little person icon on the green bar), and using the drop-down to check past orders.
What do I do if I didn’t get my whole order?
Email us at firstname.lastname@example.org with the details and we will issue a refund or a credit on your next order.
I’m having trouble signing up, what do I do?
Email us at email@example.com, we will set up an account for you and send you a password reset. You will then need to login, update your credit card, address, and contact info.
Can I edit or cancel my order after I have placed it?
You can cancel, add items to, or remove from your order up until Monday at 10 am. After that, all orders get sent to our vendors, so it is too late to cancel or add to the order.
How do I request a grind for my coffee?
You can email Laughing Whale Coffee Roasters directly to let them know the specific grind you would like, firstname.lastname@example.org. Include your order details and Grind as the subject.